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FAQ's

Our Promise

CustomCandyandMints.com promises to provide you with superior customer service and the best value for your money. We put our customers first and place great value on our relationships. We commit to treat you with respect and fairness and we strive to ensure that your experience with us is professional and reliable.

 

Artwork Requirements

We prefer to receive art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined), but will accept electronic art in eps, pdf, tiff, or jpeg files in a PC format. Please keep in mind that artwork with high color saturations print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

 
How To Send Artwork

We make it easy ! When you go through the online ordering process you will be prompted to upload your logo before checking out. We also have a NOTES area where you can provide us with additional information about your art if needed. Alternatively, you can email your logo to us before you order and request a FREE PROOF. Be sure to tell us which product you would like a proof for, and let us know if you need to make changes or add to the art file that you are sending. Our email address is info@promowebstores.com.

Proofs

E-mail proofs are provided for you . Before we will begin production of your personalized candy order your proof must be approved by a reply to the e-mail proof we have sent you. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

 
Shipping

Ground Shipping is free!

 
Samples

We provide product samples free of charge (moderate quantities please).

 
Trademarks

The artwork, designs and trademarks imprinted on the personalized candy products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

     100% Satisfaction Guaranteed. Quality Guaranteed.

Everyday low prices!


Rush Service Available. 24 hour, 2 day, and 3 day available on select products.

Free design proof before you buy!

Free shipping on select products.

Made in the USA products available.

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